Terms & Conditions
Registration, Payment and Booking Procedure
After submitting the registration form, you will receive an email confirmation of receipt of the course you have chosen as well as relevant information about payment and the method of payment for the course. The costs for booking the accommodation must be paid directly to the provider. Changes to the type of accommodation must be made between the provider and the guest. To confirm the course booking, a deposit of 20% of the total amount must be paid. To confirm your booking you should pay 20% of the total amount.
How can I pay?
After sending the registration, carry out – as already mentioned – a deposit of 20% of the total amount. You can also pay the full course costs at once. In any case, the tuition fees must have been paid in full at least 3 weeks before the start of the course.
Payment options:
1. Bank transfer: Make a bank transfer using the information given below. All transfers must clearly indicate the applicant’s full name and invoice number so that he or she can be easily identified for future reference.
- ACCOUNT HOLDER: Elvia Zaldívar
- BANK: CaixaBank
- ACCOUNT NUMBER / IBAN: ES32 2100 2973 7513 0014 6353
- BIC / SWIFT: CAIXESBBXXX
*No additional fees within Europe, outside Europe applies a fee of 15 euros.
2. Paypal: You can pay the deposit as well as the total amount during the course registration on our website. You can also pay the remaining amount via Paypal. The following email address must be specified: info@cocolingua.com.
Note: Co Co Lingua – Language School will not pay any bank charges and if they are outstanding at the start of the course you will be asked to pay them.
Cancellations
All cancellations must be made in writing. The cancellation date will be the date on which Co Co Lingua – Language School receives the written cancellation. We strongly recommend that you arrange insurance cover to protect yourself against the possibility of cancellation due to illness or accident
| Cancellation Fees (course and accommodation) | |
|---|---|
| Up to 30 days before the beginning of the course | Deposit (minimum €150) |
| 29 days to 14 days before the beginning of the course | 50% of full payment |
| 14 days’ notice or less | 100% of full payment |
For return transfers via Paypal, the transaction fee will be retained.
The course fees will not be refunded if you arrive late or cancel the course. Even in the event of absence or illness, Co Co Lingua Language School does not refund any fees.
Changes to the dates of already planned courses will not be accepted unless these are announced 7 days in advance. The participant has to pay processing fees of €50 for each course.
Insurance
Students are not insured by Co Co Lingua – Language School against illness, theft, damage or loss of personal effects and Co Co Lingua – Language School accepts no responsibility in the event of such an occurrence. Personal insurance for the duration of your stay is therefore essential.
Health Insurance
As an EU citizen you may be entitled to free medical treatment in Spain (please check before leaving your country). However, students are strongly recommended to take out full travel, health, money and baggage insurance in advance. EU nationals should also bring their EU Health Insurance Card (EHIC) or Form E 111.
Public holidays 2024
- 1 st January;
- 29th March;
- 1st April;
- 1st May;
- 30th May;
- 15th August;
- 1st November;
- 6th December;
- 25th December;
Generally classes on these days are not made up. If two public holidays fall in the same week, then classes from one day will be made up. We are open all year. An additional fee will be charged for lessons at the weekend.
Visa
Students from EU countries do not need a visa to enter Spain. Students from non-EU countries may need a visa and should check with their nearest Spanish Embassy before booking. We will refund all prepaid money minus €150 for administration costs, on all visa refusals. You must send us official written proof of the visa refusal from the Embassy; otherwise no refund will be made.
Photos of students
During daily school life and extracurricular activities, we frequently take pictures or record videos of our students and the school. If students do not consent to pictures of them being published on our web page, social media channels or other media related to the school, they are expected to inform us in advance so that we can take it into account.
General
- Co Co Lingua – Language School reserves the right to refuse admission, or dismiss a student, in the event of misconduct, unsatisfactory attendance or unsatisfactory work, without a refund of fees.
- Travel and the cost of weekend activities are not included in the price.
- Absence from classes: In the group lessons, and courses for two students, missed classes will not be made up under any circumstances. For individual lessons students may make up a class but only by prior arrangement with the Academy, as long as the absence has been notified more than 24 hours in advance.
- If there are only one or two students enrolled on a group course the course will normally still take place, however, we will reduce the course time to 75% (two students) or to 50% (one student) of the group time. Co Co Lingua – Language School decides if the course will take place in the morning or in the afternoon. This also refers to individual lessons.
- Our groups usually have a maximum of 6 students.
- If the school is closed due to meteorological warnings, the classes will neither be held nor be made up at a later date.
